When operations fall short, animals pay the price.
CARE works with wildlife hospitals and animal shelters to build the operational systems that quality care actually depends on.
Most facilities are run by people who care deeply about animals — and are stretched thin by everything else. Inconsistent training, unclear protocols, and communication gaps don't just wear down staff. They affect outcomes.
The hard truth is that most of these problems are fixable. They just require an honest look at how your organization actually operates — not how it's supposed to.
That's exactly what CARE specialists do. If any of this sounds familiar, it's worth a conversation.
OUR SERVICES
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Most organizations know something isn't working — they just don't have the bandwidth to figure out what. CARE specialists step in to assess, stabilize, and build the operational foundation your team can actually rely on.
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Strong organizations don't run on passion alone. CARE helps leadership teams build the structure, relationships, and resources needed to lead with clarity — even through transitions.
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The physical environment shapes everything from animal outcomes to staff retention. CARE brings hands-on expertise to space planning and facility decisions that most consultants never touch.
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Your work deserves to be seen. CARE helps organizations communicate more effectively — with donors, media, and the communities they serve.
WHO WE ARE
CARE is a specialized consulting firm built on more than five decades of combined leadership across wildlife rehabilitation and domestic animal shelters.
We bring institutional-level expertise directly to the organizations and individuals who need it most.
Our principals have served as executive directors and managers of every level at some of the most respected animal welfare facilities in the country — leading teams, building systems, managing budgets, and developing the people behind the work.
OUR TEAM
Joneé Willette
FounderJoneé Willette has spent 22 years working inside wildlife hospitals and animal care facilities — observing, building, and improving the operational systems that determine whether a facility thrives or struggles. That firsthand experience is the foundation of everything CARE does.
Joanna Fitzgerald spent more than 30 years as the director of a nationally recognized wildlife hospital, overseeing operations, volunteer programs, intern development, and the day-to-day systems that determine whether a facility truly delivers on its mission.
FounderJoanna Fitzgerald
Good intentions aren't enough. Consistent systems are.
Every organization has gaps. The first step is knowing where yours are.